Refund Policy for Buy Responsibly
At Buy Responsibly, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help. Please read our refund policy below for more information on returns and refunds.
● Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
● Time Frame: You have 30 calendar days to return an item from the date you received it.
● Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Certain items are exempt from being returned:
● Perishable goods such as food, flowers, newspapers, or magazines.
● Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
● Gift cards, downloadable software products, and some health and personal care items.
● Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
● Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment).
● Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
● Check Your Account: If you haven’t received a refund yet, first check your bank account again.
● Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
● Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
● Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at support@buyresponsibly.com.
● Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@buyresponsibly.com and send your item to: [Your Return Address].
● Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
● Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
● Shipping Address: To return your product, you should mail your product to: [Your Return Address].
For any questions related to refunds and returns, please contact us at:
● Email: support@buyresponsibly.com
● Phone: [Your Contact Number]
● Address: [Your Business Address]
Thank you for shopping with Buy Responsibly! We value your business and aim to provide a seamless shopping experience.